✅ 7-Day Easy Return & Refund Policy
At Naqvi Traders, we stand behind the quality of our products.
To give you complete peace of mind, we offer a 7-Day Easy Return & Refund Policy on eligible items.
If your order arrives damaged, defective, incomplete, or incorrect, we’ll help you resolve it quickly and professionally.
📌 Return / Refund Eligibility
- ✅ Request is made within 7 days of delivery
- ✅ Product is unused and in original condition
- ✅ Returned in original packaging
- ✅ All accessories, manuals, and tags are included
- ✅ Order number / proof of purchase is provided
🔁 Accepted Return Reasons
- 📦 Damaged or Defective Item: not working, defect, damaged during delivery
- 🎯 Wrong Item Delivered: wrong model, color, or product
- 🧩 Missing Parts / Incomplete Parcel: missing accessory/component
🚫 Items Not Eligible for Return
- ❌ Product is used (unless issue reported within return window)
- ❌ Item shows physical damage / misuse by customer
- ❌ Serial number removed or warranty seal tampered
- ❌ Return request made after 7 days
- ❌ Returned without original packaging/accessories
💸 Refund Process
Once we receive the returned item, we inspect it and update you.
✅ If Approved: Refund processed within 7 working days.
Refund Method: Bank Transfer, JazzCash, EasyPaisa
🔄 Exchange Option
If you prefer exchange:
✅ Same product exchange (if available)
If unavailable, you may choose:
• Another product of equal value
• Store credit (if applicable)
🚚 Shipping Charges (Important)
• Original shipping charges are non-refundable
• Return shipping is normally paid by customer
✅ If the issue is from our side (wrong/damaged/defective),
we will assist you accordingly.
📲 How to Request Return (Easy Steps)
1️⃣ WhatsApp us
2️⃣ Share your Order ID
3️⃣ Explain the issue
4️⃣ Send clear photo/video proof
⭐ Important Notes
- Please do not return any parcel without confirmation from our support team.
- Naqvi Traders reserves the right to accept or reject a claim after inspection.
- We aim to resolve every issue fairly and professionally.